Hotline Support

• Troubleshoot total system (instrument, reagent, controls & calibrators)
• Live person 8 AM to 8 PM ET
• FDA compliant for complaint handling

Validation/Verification Assistance

• Nationwide application specialists
• Reagent conversion assistance for those customers converting to CLC reagents
• Instrument validation and verification assistance
• 6-month calibration verification assistance (remote and on-site options available)
• Customer receives validation binder with compressed statistical data using EP Evaluator